At Little Shell Candle Co., we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us.

Information Collection and Use:
We may collect personal information such as your name, address, email, and payment details when you make a purchase on our website. This information is used solely for order processing, shipping, and customer support purposes.

How We Use Your Information:
In summary, we process your information for purposes based on legitimate business interests, fulfillment of our contract with you, compliance with legal obligations, and/or your consent. Personal information collected through our Website is utilized for various business objectives as described below. We process your personal information for these purposes relying on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or to comply with legal obligations. We indicate the specific grounds for processing next to each purpose listed below. Here is how we use the information we collect or receive:

How We Use Your Personal Data:
During your visit to the website, we gather specific details concerning your device, interactions with the site, and information essential for processing your transactions. Additional data may be acquired if you reach out to us for customer assistance. In this Privacy Policy, we define any particulars relating to a recognizable individual (inclusive of the details listed below) as "Personal Information." Refer to the following list for a comprehensive overview of the Personal Information we gather and the reasons behind it.

Information about the Device
-Collection Objective: Ensuring the precise loading of the website for your benefit and conducting analytical assessments of site usage to enhance its efficiency.
-Data Source: Automatically compiled upon accessing our website through cookies, log files, web beacons, tags, or pixels.
-Disclosure for Business Purposes: Shared with our processing partner, Shopify.

Personal Information Collected: Web browser version, IP address, time zone, cookie specifics, viewed sites or products, search queries, and site interaction methods.

In case of direct communication with us, supplementary data like your name, email address, phone number, message contents, attachments, and any other relevant information that you opt to share may be received. Upon registering for an account, we may request your contact particulars, including but not limited to your name, company name, resale number for wholesale accounts, address, email address, and telephone number.

Order Details
Collection Objective: Supplying products or services as per our agreement, processing payment data, organizing shipping, generating invoices/order confirmations, engaging in correspondence, scrutinizing orders for potential risks or fraudulent activities, and, in accordance with your preferences, furnishing you with information or advertisements concerning our offerings.

-Data Source: Directly provided by you.
-Disclosure for Business Purposes: Shared with our processing partner, Shopify, and marketing platform, Active Campaign.
-Personal Information Collected: Name, billing address, shipping address, payment particulars (including credit card numbers), email address, and phone number.

Facilitate account creation and login process: If you choose to link your account with us to a third-party account (such as Google or Facebook), we use the information you allowed us to collect from those third parties to facilitate the account creation and login process for contract performance.

Post testimonials: Testimonials containing personal information may be posted on our Website. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial content. If you wish to update or delete your testimonial, please contact us at info@littleshellcandleco.com, providing your name, testimonial location, and contact information.

Request feedback: Your information may be used to request feedback and contact you about your Website usage.

Enable user-to-user communications: Information may be used to enable user-to-user communications with each user's consent.

Manage user accounts: Information may be used for managing user accounts and ensuring their functionality.

Fulfill and manage orders: Information may be used for fulfilling and managing orders, payments, returns, and exchanges conducted on the Website.

Administer prize draws and competitions: Information may be used for administering prize draws and competitions when you choose to participate.

Deliver and facilitate services to the user: Information may be used to provide the requested service.

Respond to user inquiries/offer support: Information may be used to address your inquiries and resolve any potential issues with Service usage.

Send marketing and promotional communications: We and/or our third-party marketing partners may utilize the personal information you provide for marketing purposes if it aligns with your marketing preferences. You can opt-out of our marketing emails at any time (refer to "WHAT ARE YOUR PRIVACY RIGHTS" below).

Deliver targeted advertising: Information may be used to create and display personalized content and advertising, tailored to your interests and/or location, and measure its effectiveness. We may collaborate with third parties for this purpose.

Other business purposes: Information may be used for data analysis, recognizing usage trends, assessing the effectiveness of promotional campaigns, and enhancing our Website, products, marketing, and user experience. This information may be used and stored in aggregated and anonymized form to ensure it is not linked to individual end users and does not contain personal information. Identifiable personal information will not be used without your consent.

How Do We Keep Your Information Safe:
We are dedicated to safeguarding your personal information through a comprehensive system of organizational and technical security measures. Our implementation includes appropriate technical and organizational security measures specifically designed to protect the confidentiality and integrity of any personal information we handle. Despite our proactive measures and diligent efforts to secure your data, it is important to note that no electronic transmission over the Internet or storage technology can be guaranteed as completely secure. Therefore, we cannot provide a definitive promise or assurance that unauthorized individuals such as hackers, cybercriminals, or other third parties will not be able to circumvent our security measures, potentially gaining improper access to, collecting, stealing, or altering your information. While we strive to uphold the protection of your personal information to the best of our ability, the transmission of personal data to and from our Website is ultimately undertaken at your own risk. It is advisable to access the Website only within a secure and trusted environment.

Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your data is stored securely and only accessed by authorized personnel for the purposes outlined in this policy.

Third-Party Disclosure:
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Cookies:
Our website may use cookies to enhance your browsing experience and provide personalized content. You have the option to disable cookies in your browser settings, but this may limit some features of the site.

Do Not Track:
Please be advised that due to the lack of a standardized industry approach for responding to "Do Not Track" signals, we do not modify our data collection and utilization practices upon detecting such a signal from your browser.

Children’s Data:
Our Services are designed for adult use, and we do not intentionally gather any personal information from children. If you are a parent or guardian of a child who has shared their personal information with us, kindly reach out to us using the provided contact information to request its deletion.

As of the Effective Date of this Privacy Policy, we are not aware of sharing or selling (as defined by applicable law) personal information of individuals under the age of 18.

Updates:
Periodically, we may revise this Privacy Policy to account for changes in our practices or for operational, legal, or regulatory purposes.

Filing Complaints:
If you wish to file a complaint, please reach out to us via email or mail using the contact information provided under the "Contact" section above.

If you are dissatisfied with our response to your complaint, you have the option to escalate your concerns to the relevant data protection authority. You can get in touch with your local data protection authority for further assistance.

Changes to Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and it is your responsibility to review this policy periodically.

By using our website, you consent to the terms outlined in this Privacy Policy.

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@littleshellcandleco.com or by mail using the details provided below:

Little Shell Candle Co., 833 SE Main Street, Suite 319, Portland, Oregon, 97214, United States

Last Updated: June 10, 2024

Thank you for choosing Little Shell Candle Co. for your candle,  needs.